Kentdale Referrals aim to make the referral process simple and effortless for both referring practices and clients. Please think of our practice as being an extension of your clinic. We aim to support you and your clients where orthopaedic or spinal problems are being encountered. Graham Hayes is happy to take selected soft tissue cases - please contact him if you wish to discuss a case. We are happy to give advice by telephone without obligation to refer.
We offer an emergency service 365 days per year and are happy to discuss cases over the weekend should you wish. We prefer to be contacted over the weekend to discuss cases that you may wish us to see on Monday.
If you feel a case needs to be referred urgently, please telephone the surgery on 015395 67241 and tell us that you consider the case to be urgent. Wherever possible we will try to make sure that you can speak to a Veterinary Surgeon directly if immediate advice is needed. After hours please follow the instructions on the answering service.
Please contact us by telephone if you wish to discuss the case before arranging a referral. If you feel the case is routine, please fill out a referral submission form and upload it using our referral system.
We do not need a specific referral letter unless you wish to produce one.
We are happy to give advice on clinical case management, surgical or radiographic techniques and really anything else connected with orthopaedics. If we don’t know then we will try to find out.
More and more practices are submitting digital images by email. Often jpeg images are easier to send, however the compression of the image can reduce the diagnostic value and are more difficult to manipulate. For this reason, we prefer DICOM format images wherever possible. Large files may be saved in a zip file and uploaded to our Hightail account.
Direct Insurance Claims
Our general policy is that all accounts are settled at the time when the animals go home. However, we are happy to process direct insurance claims in certain circumstances where clients have valid insurance policies (with reputable insurance companies), subject to pre-authorisation of the claim being obtained. If a client requires a direct claim it is imperative that this is discussed as soon as possible and certainly before treatment has been performed. Where we provisionally agree to claim direct, the client needs to bring their current insurance documents, payment to the amount of their excess and a completed claim form with them. An administration charge may be made for direct claims that is not normally claimable. It is often helpful for the policyholder to have contacted their insurance company to give permission for us to discuss the terms of their policy.
If you have any queries regarding insurance matters, please contact the surgery.