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  • Referring Vets and Referring Veterinary Practices

Kentdale Referrals aim to make the referral process simple and effortless for both referring practices and clients. Please think of our practice as being an extension of your clinic. We aim to support you and your clients where orthopaedic or spinal problems are being encountered. Graham Hayes is happy to take selected soft tissue cases - please contact him if you wish to discuss a case.  We are happy to give advice by telephone without obligation to refer.

We offer an emergency service 365 days per year and are happy to discuss cases over the weekend should you wish. We prefer to be contacted over the weekend to discuss cases that you may wish us to see on Monday.

Urgent Referrals

If you feel a case needs to be referred urgently, please telephone the surgery on 015395 67241 and tell us that you consider the case to be urgent. Wherever possible we will try to make sure that you can speak to a Veterinary Surgeon directly if immediate advice is needed. After hours please follow the instructions on the answering service.

Routine Referrals

Please contact us by telephone if you wish to discuss the case before arranging a referral. If you feel the case is routine, please fill out a referral submission form and upload it using our referral system.

We do not need a specific referral letter unless you wish to produce one.

Any radiographs/scan images may be sent with the owner, by post or by This email address is being protected from spambots. You need JavaScript enabled to view it. before the consultation. We are happy to either contact the owner directly once we have received your instructions or for the client to contact us to arrange an appointment. More and more practices are submitting digital images by email. Often jpeg images are easier to send, however the compression of the image can reduce the diagnostic value and are more difficult to manipulate. For this reason, we prefer DICOM format images wherever possible. Large files may be saved in a zip file and uploaded to our Hightail account.


We are happy to give advice on clinical case management, surgical or radiographic techniques and really anything else connected with orthopaedics. If we don’t know then we will try to find out.

Radiographic Reports

In many cases it is helpful for us to assess radiographs. These may be submitted in person, by post or by This email address is being protected from spambots. You need JavaScript enabled to view it. to  We make no charge for verbal radiographic reports, however if a written report is needed then a charge will be made to the referring practice. We greatly appreciate any submitted radiographs being labelled with the owner’s surname and animals name. It also helps if a clinical history including the age, breed and duration of clinical signs can be included. Normally a print-out of the clinical history with the name of the vet in charge of the case is fine and or completed the x-ray submission form. Whilst we are happy to assess any image, please bear in mind that in some cases photographing film x rays can reduce the diagnostic value of the images.

More and more practices are submitting digital images by email. Often jpeg images are easier to send, however the compression of the image can reduce the diagnostic value and are more difficult to manipulate. For this reason, we prefer DICOM format images wherever possible. Large files may be saved in a zip file and uploaded to our Hightail account.

Direct Insurance Claims

Our general policy is that all accounts are settled at the time when the animals go home. However, we are happy to process direct insurance claims in certain circumstances where clients have valid insurance policies (with reputable insurance companies), subject to pre-authorisation of the claim being obtained. If a client requires a direct claim it is imperative that this is discussed as soon as possible and certainly before treatment has been performed. Where we provisionally agree to claim direct, the client needs to bring their current insurance documents, payment to the amount of their excess and a completed claim form with them. An administration charge may be made for direct claims that is not normally claimable. It is often helpful for the policyholder to have contacted their insurance company to give permission for us to discuss the terms of their policy.

If you have any queries regarding insurance matters, please contact the surgery.

  • Our fur baby Teddy was referred in early Jan and had an operation for lameness in his hind left knee.

    The Vet who dealt with Teddy was Joe alongside and the brilliant nursing team.

    The care and concern for our Teddy from the start was and is 1st class, I could not speak highly enough of the whole Practice.

    A week after his operation Teddy had a set back with a fracture in his leg. Kentdale and Joe took Teddy straight back in at a moment’s notice when he was in great distress and operated the very next day.

    They have cared so much for our Teddy and he is just post op but is being kept comfortable and happy.

    Again, from the bottom of our hearts.  Thank you to Joe and the whole team at Kentdale, we would recommend this Practice to everyone that wants 1st class care for their precious fur babies.

    They are doing absolutely everything possible for a positive outcome for our Teddy and we get our baby back tomorrow and their aftercare advice and service has been as top class as all their other care.

    We are forever grateful. 

    Thank you, thank you, thank you!

    Chris Field

  • We appreciate the clear explanation of what you did in surgery and what aftercare we had to do. We went away feeling completely supported.

    Rubi's Mum and Dad

  • Hello, we had our annual review with Simon today and I would just like to say another big Thank you for transforming our beautiful Buz's life. It’s just lovely to see him so happy, pain free and a typical blooming obsessive mad collie!!! His keeping us fit... can I give him back!!! Anyway, we’re only too glad to give you a testimonial for your new website.

    Our dog Buz had severe hip dysplasia, he was referred to Kentdale over 2 years ago and basicaly they have been our saviour!! He was in so much pain, he couldn’t walk far, he didn’t play and was a very sad “lazy” collie. We had a traumatic 18months ending up with 3 hip replacements. However after all of this we have had an amazing transformation, he is pain free, fun loving collie who is just now having his puppyhood! He has gone from one young dog on a serious amount of pain relief to none. He runs and bounds forever! We have been so grateful to the vets and staff to the care, treatment and support they have not only provided to our Buz but also to us! I call Simon our very own “Supervet” but the whole practise is outstanding. Buz is now like the bionic dog. I really thought when he dislocated his 2nd hip it was the end of the line, but no we were reassured something can be done to help make his life pain free. We just had to trust them. We did and we are forever grateful.

    Deb & Tom Nicholson

  • It is now 18 months since our first visit to Kentdale Vets where our dog was referred due to his lameness. We have found all the staff we have dealt with at the practice during this period to be extremely caring and helpful – the vets, physiotherapist, nurses and administrators. They really care about the outcomes for your pet and spend a lot of time explaining both the problems and any proposed treatment to owners. They understand just how stressful it is for owners as well as the animals and how crucial good communication is.

    Our dog was initially treated by Graham who carried out an arthroscopy and ulnar osteotomy after diagnosing elbow dysplasia. Graham performed this procedure immediately after undertaking a new scan as the scan provided by our general vets wasn’t fit for purpose and Graham wanted to save our dog the trauma of an additional anaesthetic. The procedure went well and after a few weeks we then progressed to physiotherapy and hydrotherapy with Donna who is highly qualified in this area Although our dog was better for a few months his condition worsened about a year ago. We returned to Graham who then referred us to Simon, the specialist within the practice for the Arthrex Cue procedure. This is a more invasive and complex procedure involving implants which reduce bone rubbing against bone within the elbow joint.

    Simon was reluctant to do this procedure initially as it is so invasive, and he didn’t feel our dog was bad enough to warrant it at that stage. We were reassured by their approach which has been about what is in the pet’s best interest rather than that of the practice. Simon was also keen to ensure that there weren’t any contributory shoulder problems too, so our dog underwent diagnostic procedures there.

    Further deterioration resulted in our dog undergoing the Arthrex Cue procedure six weeks ago. We met Louise for the first time at his admission for this procedure. She took great care to understand what makes our dog tick so that they could minimise his anxiety whilst there. Our dog was there for four nights, which was twice as long as his previous longest stay and seemed like an eternity for us. However, we were given regular updates during the period and it was obvious that they were taking great care of him and making the effort to engage with him even though he didn’t want to be there. Our x-ray today has confirmed that our dog is making good progress.
    We highly rate this little practice which has a great team who go the extra mile. Having confidence in them has made this difficult period easier for us.

    It takes us an hour to travel there but we consider this a small price to pay for such good care.


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