• Referring Vets and Referring Veterinary Practices

Referring Vets

Kentdale Referrals aim to make the referral process simple and effortless for our referring practices and clients. As your partners in shared care we hope that you will think of our hospital as extension of your practice. We aim to support you and your clients, and we are happy to provide advice by telephone without obligation to refer.

At Kentdale we are proud to offer an emergency service 365 days per year and are happy to discuss cases over the weekend should you wish. We prefer to be contacted over the weekend to discuss cases that you may wish us to see on Monday.

We offer an emergency service 365 days per year and are happy to discuss cases over the weekend should you wish. We prefer to be contacted over the weekend to discuss cases that you may wish us to see on Monday.

Urgent Referrals

If you feel a case needs to be referred urgently, please telephone the Hospital on 015395 67241 and advise our team that you consider the case to be urgent. Wherever possible we will try to make sure that you can speak to a Veterinary Surgeon directly if immediate advice is needed. After hours please follow the instructions on the answering service.

Routine Referrals

Please contact us at Kentdale by telephone if you wish to discuss the case before arranging a referral. If you feel the case is routine, please complete our online referral form.

 Please send any radiographs /scan images via email or hightail prior to the consultation. Please ensure the images are in DICOM format rather than JPEG as this can reduce the diagnostic value and be more difficult to manipulate. Large files may be saved in a zip file and uploaded to our Hightail account.

We are happy to either contact the owner directly once we have received your instructions or for the client to contact us to arrange an appointment.

Referral Submission

Advice

We are happy to offer free advice on clinical case management, surgical or radiographic techniques. To submit an advice request please complete our online request form.

Advice Request

We do not require a specific referral letter unless you wish to produce one.

 

Radiographic Reports

In many cases it is helpful for our team to assess radiographs. There is no charge for verbal radiographic reports, however if a written report is required then a charge will be made to the referring practice.

We greatly appreciate any submitted radiographs being labelled with the owner’s surname and animals name. It also helps if a clinical history including the age, breed and duration of clinical signs can be included. Usually a print-out of the clinical history with the name of the vet in charge of the case is fine and or completed the x-ray submission form. Whilst we are happy to assess any image, please bear in mind that in some cases photographing film x rays can reduce the diagnostic value of the images.

To submit radiographic report please complete our online request form.

Please send any radiographs /scan images via email or hightail prior to the consultation. Please ensure the images are in DICOM format rather than JPEG as this can reduce the diagnostic value and be more difficult to manipulate. Large files may be saved in a zip file and uploaded to our Hightail account.

Direct Insurance Claims

We are happy to claim directly from insurance companies in the majority of cases, subject to pre-authorisation of the claim being received. Pre-authorisation means that the insurance company consider the details of the claim before the costs of treatment are incurred. This involves sending full case notes and expected costings for the underwriters to assess. It can take several days for the insurer to reach a decision which can sometimes mean treatment may be postponed. Please let our team know as soon as possible if you wish for Kentdale to claim directly from your insurance company, this will help to minimise any possible delays

An administration charge will be made for direct claims that are not normally claimable. It is often helpful for the policyholder to have contacted their insurance company to give permission for us to discuss the terms of their policy.

If you have any queries regarding insurance matters, please contact our team on This email address is being protected from spambots. You need JavaScript enabled to view it.

Testimonials

  • There’s never a problem speaking to our lovely receptionists at Kentdale Vets to book an appointment; my little girl would not be with us now without Jan, her surgeon and the brilliant nurses that looked after her.

    Stephen – Nancy’s owner

  • If I could give a higher score, I would! This being our second referral, it has felt like coming home, and to feel that when we arrive with major trauma to our dog is wonderful. Immediately we were in smiley, reassuring, safe arms again, and our crisis rapidly disappeared. The immediate welcome from the reception staff to Kirstie, amazing Joe and even the reassuring and friendly night nursing staff all let us know our precious boy was in very safe hands. Can't speak highly enough - and this is a consistent standard.

    Ani – Floyd’s owner

  • Great communication between myself and the staff was kept updated, and they took great care of my dog! The operation went perfectly, and the scar has healed nicely, considering its place! Gave simple and easy-to-follow after-care steps!

    Kim – Bella’s owner

  • Felt my dog was safe with you, and treatment would be done with his best interests coming first. Follow-up physio with Genie and now Emma were excellent. Friendly staff.

  • I cannot say how amazing Kentdale is; your exceptional service and kindness. Thank you.

    Victoria – Lulu’s owner

  • All the staff go out of their way to be helpful. Nothing is too much trouble, and no question is considered stupid or a waste of time. They treat my dog, Riley, with respect and kindness and me the same. I can’t thank them enough for their help on what has been a rough road for Riley and us.

    Pat – Riley’s owner

  • Excellent doggy care. Nothing too much trouble, and the team all look happy in their jobs. Simon was great with us, and Henry kept us informed and gave clear explanations. Definitely would recommend it.

    Alison – Henry’s owner

  • Full confidence in the skills, equipment and expertise of the whole team. Assured by the staffing levels to respond to unplanned events during procedures and recovery. Across the team, the ability to explain and advise.

    Graham – Winston’s owner

  • The team have been so helpful in looking after Cuin and ourselves after what turned out to be a traumatic experience. We can't thank them enough and would definitely recommend their services.

    Cuin’s Owners

  • Expertise, kindness, empathy, time spent explaining incredibly difficult situations. Efficiency.

    Pet Owner

  • I really felt like me and my dog Mollie were being looked after as soon as we walked through the door. Friendly faces on reception and Jan the consultant was very thorough, friendly and I felt Mollie was in very good hands.

    C. Waterhouse, Pet Owner

  • Very nice waiting area where thought has been given to the layout for having multiple pets in at the same time. Friendly and welcoming staff. Very thorough and professional vets.

    Pet Owner

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