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  • Your Pet Referral Appointment

Should your pet require a referral to a Specialist, you will need to discuss this with your local Vet first, who will contact Kentdale on your behalf. Following this a member of our Client Care Team will contact you to arrange an appointment directly. 

If your pet needs to be seen urgently, your local Vet will need to telephone Kentdale to arrange the referral. Following this a member of our Client Care Team will contact you to arrange an appointment directly. 

What to Bring:

Your local Vet will be asked to provide Kentdale with a letter of referral containing details of your pet’s relevant history and summary of the condition. You may be asked to bring this with you, along with any x-rays, scans or other information supplied by your Vet.

It is a good idea to make some notes about your pet’s history, e.g. dates of events, symptoms or signs that you have noticed, and any queries or concerns you have to help when discussing your pet’s condition during the consultation. You should bring any relevant insurance documentation, including a blank claims form. You will also need to bring a means of payment with you.

Your Appointment

It is important that pets are brought to Kentdale by their owner to ensure that detailed questions about the pet’s history can be answered, along with responsibility for decision making and financial considerations.

Should your pet be admitted on the day, we will ask for signed consent for any procedures which have been decided upon. It is very important that you have a full understanding of your pet’s condition and the implications of any proposed investigations and treatment. If you have any doubts at any stage, please do not hesitate to ask for clarification.

Please arrive 10-15mins before your appointment to allow your pet to register and for any paperwork to be completed. If appropriate, please remember your cat or dog will need to fast before the appointment. If your pet is taking prescribed medication, follow the medication plan as advised unless otherwise stated.

What to Expect

During your appointment, the Vet will take a detailed history of your pet’s medical background as well as the current problem.  A thorough clinical examination will then be performed, and any findings and provisional diagnoses will be discussed in detail with you.  Your pet may then go home after the consultation with suggested management or treatment. However, further tests or procedures, e.g. blood tests, imaging (X-rays or scans) and/or surgery,may be required.

Whilst we will make every effort to perform investigations and diagnostic imaging on the on the same day as the consultation, it is likely that any necessary surgery will be performed at another date. As such, it may be that initial work will be done on the day of your appointment and that your pet may be hospitalised for further diagnostic and possible surgical procedures to be carried out over the next few days, depending upon circumstances.  It is also possible that your pet may need to go home after the consultation (possibly on treatment) and return for diagnostic or surgical procedures at a later date.

If you cannot keep your appointment or are held up in traffic, please let the practice know as soon as possible.

Testimonials
  • Our fur baby Teddy was referred in early Jan and had an operation for lameness in his hind left knee.

    The Vet who dealt with Teddy was Joe alongside and the brilliant nursing team.

    The care and concern for our Teddy from the start was and is 1st class, I could not speak highly enough of the whole Practice.

    A week after his operation Teddy had a set back with a fracture in his leg. Kentdale and Joe took Teddy straight back in at a moment’s notice when he was in great distress and operated the very next day.

    They have cared so much for our Teddy and he is just post op but is being kept comfortable and happy.

    Again, from the bottom of our hearts.  Thank you to Joe and the whole team at Kentdale, we would recommend this Practice to everyone that wants 1st class care for their precious fur babies.

    They are doing absolutely everything possible for a positive outcome for our Teddy and we get our baby back tomorrow and their aftercare advice and service has been as top class as all their other care.

    We are forever grateful. 

    Thank you, thank you, thank you!

    Chris Field

  • We appreciate the clear explanation of what you did in surgery and what aftercare we had to do. We went away feeling completely supported.

    Rubi's Mum and Dad

  • Hello, we had our annual review with Simon today and I would just like to say another big Thank you for transforming our beautiful Buz's life. It’s just lovely to see him so happy, pain free and a typical blooming obsessive mad collie!!! His keeping us fit... can I give him back!!! Anyway, we’re only too glad to give you a testimonial for your new website.

    Our dog Buz had severe hip dysplasia, he was referred to Kentdale over 2 years ago and basicaly they have been our saviour!! He was in so much pain, he couldn’t walk far, he didn’t play and was a very sad “lazy” collie. We had a traumatic 18months ending up with 3 hip replacements. However after all of this we have had an amazing transformation, he is pain free, fun loving collie who is just now having his puppyhood! He has gone from one young dog on a serious amount of pain relief to none. He runs and bounds forever! We have been so grateful to the vets and staff to the care, treatment and support they have not only provided to our Buz but also to us! I call Simon our very own “Supervet” but the whole practise is outstanding. Buz is now like the bionic dog. I really thought when he dislocated his 2nd hip it was the end of the line, but no we were reassured something can be done to help make his life pain free. We just had to trust them. We did and we are forever grateful.

    Deb & Tom Nicholson

  • It is now 18 months since our first visit to Kentdale Vets where our dog was referred due to his lameness. We have found all the staff we have dealt with at the practice during this period to be extremely caring and helpful – the vets, physiotherapist, nurses and administrators. They really care about the outcomes for your pet and spend a lot of time explaining both the problems and any proposed treatment to owners. They understand just how stressful it is for owners as well as the animals and how crucial good communication is.

    Our dog was initially treated by Graham who carried out an arthroscopy and ulnar osteotomy after diagnosing elbow dysplasia. Graham performed this procedure immediately after undertaking a new scan as the scan provided by our general vets wasn’t fit for purpose and Graham wanted to save our dog the trauma of an additional anaesthetic. The procedure went well and after a few weeks we then progressed to physiotherapy and hydrotherapy with Donna who is highly qualified in this area Although our dog was better for a few months his condition worsened about a year ago. We returned to Graham who then referred us to Simon, the specialist within the practice for the Arthrex Cue procedure. This is a more invasive and complex procedure involving implants which reduce bone rubbing against bone within the elbow joint.

    Simon was reluctant to do this procedure initially as it is so invasive, and he didn’t feel our dog was bad enough to warrant it at that stage. We were reassured by their approach which has been about what is in the pet’s best interest rather than that of the practice. Simon was also keen to ensure that there weren’t any contributory shoulder problems too, so our dog underwent diagnostic procedures there.

    Further deterioration resulted in our dog undergoing the Arthrex Cue procedure six weeks ago. We met Louise for the first time at his admission for this procedure. She took great care to understand what makes our dog tick so that they could minimise his anxiety whilst there. Our dog was there for four nights, which was twice as long as his previous longest stay and seemed like an eternity for us. However, we were given regular updates during the period and it was obvious that they were taking great care of him and making the effort to engage with him even though he didn’t want to be there. Our x-ray today has confirmed that our dog is making good progress.
    We highly rate this little practice which has a great team who go the extra mile. Having confidence in them has made this difficult period easier for us.

    It takes us an hour to travel there but we consider this a small price to pay for such good care.

    Heskey

View all client testimonials
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