• Our ‘Green Group’ Environmental Policy for Sustainability

Our ‘Green Group’ Environmental Policy for Sustainability

IIE WT Bronze 2 1

Kentdale Referrals, part of Linnaeus Veterinary Limited, offers a range of high-quality veterinary services for small animals via practices situated in Cumbria, Greater Manchester, County Durham, Isle of Mann, Lancashire, Northumberland, Scotland, North and West Yorkshire.

Kentdale Referrals is one of the UK’s leading Specialist-led Orthopaedic, Spinal and Soft Tissue small animal referral centres, delivering Specialist pet healthcare for over fifteen years to patients referred to us from across the UK.

At our practice, our team works hard to provide friendly, knowledgeable support to pet owners, while maintaining the very highest standards in patient care and client service.

Our core environmental impacts are Climate Change, Waste Management and Responsible Pharmaceutical and Chemical Stewardship. We acknowledge that our operations have an effect on the environment and our ambition is to continually improve by:

  1. Accessing sustainability-focused forums and training
  2. Monitoring key resources such as electricity, gas, water, anaesthetic gases and transport, and setting reduction targets
  3. Calculating a Scope 1, 2 and partial Scope 3 carbon footprint, and setting an annual reduction target
  4. Using sustainability performance metrics to drive change
  5. Supporting sustainable transport options and healthy lifestyles for our Associates
  6. Carrying out One Health projects
  7. Improved resource management including sustainable procurement choices and waste management plans
  8. Providing our clients support on responsible preventative care strategies
  9. Accepting returns of unused or out-of-date veterinary medicines to our practices
  10. Being compliant with applicable environmental regulations and meeting our clients’ expectations.

Kentdale Referrals are committed to reducing their environmental impact through a journey of continual improvement by working through the Investors in the Environment accreditation scheme. Our practice is registered on the iiE Green Directory.

Kirsty Powell is our Sustainability Lead and has designated responsibility for the day-to-day implementation of this policy.

We communicate this policy to our Associates, ensuring that they are provided with training to increase awareness of environmental matters and opportunities to make changes. We make this policy available to our clients through our practice website and we welcome ideas or questions from clients via our Client Care teams.

For further questions on Linnaeus Sustainability, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or go to the website at https://www.linnaeusgroup.co.uk/about-us/sustainability for more information.

Name: Kirsty Powell
Position: Investors in the Environment Lead for Kentdale Referrals
Date: 22/11/2023

Name: Sharon Murtagh
Position: SLT representative for Kentdale Referrals
Date: 22/11/2023

Testimonials

  • There’s never a problem speaking to our lovely receptionists at Kentdale Vets to book an appointment; my little girl would not be with us now without Jan, her surgeon and the brilliant nurses that looked after her.

    Stephen – Nancy’s owner

  • If I could give a higher score, I would! This being our second referral, it has felt like coming home, and to feel that when we arrive with major trauma to our dog is wonderful. Immediately we were in smiley, reassuring, safe arms again, and our crisis rapidly disappeared. The immediate welcome from the reception staff to Kirstie, amazing Joe and even the reassuring and friendly night nursing staff all let us know our precious boy was in very safe hands. Can't speak highly enough - and this is a consistent standard.

    Ani – Floyd’s owner

  • Great communication between myself and the staff was kept updated, and they took great care of my dog! The operation went perfectly, and the scar has healed nicely, considering its place! Gave simple and easy-to-follow after-care steps!

    Kim – Bella’s owner

  • Felt my dog was safe with you, and treatment would be done with his best interests coming first. Follow-up physio with Genie and now Emma were excellent. Friendly staff.

  • I cannot say how amazing Kentdale is; your exceptional service and kindness. Thank you.

    Victoria – Lulu’s owner

  • All the staff go out of their way to be helpful. Nothing is too much trouble, and no question is considered stupid or a waste of time. They treat my dog, Riley, with respect and kindness and me the same. I can’t thank them enough for their help on what has been a rough road for Riley and us.

    Pat – Riley’s owner

  • Excellent doggy care. Nothing too much trouble, and the team all look happy in their jobs. Simon was great with us, and Henry kept us informed and gave clear explanations. Definitely would recommend it.

    Alison – Henry’s owner

  • Full confidence in the skills, equipment and expertise of the whole team. Assured by the staffing levels to respond to unplanned events during procedures and recovery. Across the team, the ability to explain and advise.

    Graham – Winston’s owner

  • The team have been so helpful in looking after Cuin and ourselves after what turned out to be a traumatic experience. We can't thank them enough and would definitely recommend their services.

    Cuin’s Owners

  • Expertise, kindness, empathy, time spent explaining incredibly difficult situations. Efficiency.

    Pet Owner

  • I really felt like me and my dog Mollie were being looked after as soon as we walked through the door. Friendly faces on reception and Jan the consultant was very thorough, friendly and I felt Mollie was in very good hands.

    C. Waterhouse, Pet Owner

  • Very nice waiting area where thought has been given to the layout for having multiple pets in at the same time. Friendly and welcoming staff. Very thorough and professional vets.

    Pet Owner

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