• RCVS Accreditation

At Kentdale Referrals we are regularly inspected by the Royal Veterinary College (RCVS) and we are proud to have been awarded the RCVS Practice Standards Hospital accreditation.

What is the RCVS Practice Standards Scheme?

The RCVS Practice Standards Scheme (PSS) is a voluntary initiative run by the Royal College of Veterinary Surgeons to accredit Veterinary practices in the UK. Through setting standards and carrying out regular assessments, the PSS aims to promote and maintain the highest standards of Veterinary care.

To become accredited, we volunteer for rigorous assessment every four years and have met a range of minimum standards.

Among other things, we:

  • Have arrangements in place for 24-hour emergency cover for patients on site
  • Have appropriately trained staff for all work undertaken
  • Comply with minimum standards of cleanliness and hygiene
  • Make clients aware of our arrangements for checking and monitoring patients kept in overnight
  • Ensure clients are given estimates of costs of treatments and consent to procedures undertaken
  • Provide are a range of diagnostic imaging modalities available to reach a rapid and accurate diagnosis to help ensure the optimal treatment is selected allowing better patient outcomes.
  • Have an effective policy for communication with clients.

We are also subject to spot-checks between assessments. The PSS assessors talk to all team members, including the Vets, Nurses, and support staff, to make sure procedures are being followed and the whole team is working together to achieve the highest possible level of Veterinary care for our patients, clients and referring Vets.

Practice Standards Scheme Awards

In addition to being awarded the RCVS Practice Standards Hospital accreditation we are extremely proud to have achieved ‘outstanding’ across three further practice standards scheme awards.

Recognised as outstanding for:

Client Service: Awarding excellence in customer experience

  • Our teams consistently demonstrate high levels of care for their clients, ensuring the best possible support for our clients, patients and referring vets.

In-patient Service: Demonstrating excellence in service provided to patients staying with us

  • This award assesses the facilities within our hospital and the nursing care for patients staying with us

  • Many of our team have undergone extensive further qualifications and training to ensure the highest levels of care for all post operative patients to facilitate a strong recovery.


Team and Professional Responsibility: Awarding cohesive and responsible teams

  • We have robust systems in place to ensure that the welfare and safety of our associates is paramount and that their knowledge and training is kept up to date

  • Our team members are dedicated to taking responsibility for the levels of service offered to clients and patients, including clinical governance, practice hygiene, record-keeping and prescription services.

These awards recognise our commitment to excellence and demonstrate how our team provide services above and beyond the stringent standards of accreditation measured by the RCVS in order to deliver the very best patient care.

  • There’s never a problem speaking to our lovely receptionists at Kentdale Vets to book an appointment; my little girl would not be with us now without Jan, her surgeon and the brilliant nurses that looked after her.

    Stephen – Nancy’s owner

  • If I could give a higher score, I would! This being our second referral, it has felt like coming home, and to feel that when we arrive with major trauma to our dog is wonderful. Immediately we were in smiley, reassuring, safe arms again, and our crisis rapidly disappeared. The immediate welcome from the reception staff to Kirstie, amazing Joe and even the reassuring and friendly night nursing staff all let us know our precious boy was in very safe hands. Can't speak highly enough - and this is a consistent standard.

    Ani – Floyd’s owner

  • Great communication between myself and the staff was kept updated, and they took great care of my dog! The operation went perfectly, and the scar has healed nicely, considering its place! Gave simple and easy-to-follow after-care steps!

    Kim – Bella’s owner

  • Felt my dog was safe with you, and treatment would be done with his best interests coming first. Follow-up physio with Genie and now Emma were excellent. Friendly staff.

  • I cannot say how amazing Kentdale is; your exceptional service and kindness. Thank you.

    Victoria – Lulu’s owner

  • All the staff go out of their way to be helpful. Nothing is too much trouble, and no question is considered stupid or a waste of time. They treat my dog, Riley, with respect and kindness and me the same. I can’t thank them enough for their help on what has been a rough road for Riley and us.

    Pat – Riley’s owner

  • Excellent doggy care. Nothing too much trouble, and the team all look happy in their jobs. Simon was great with us, and Henry kept us informed and gave clear explanations. Definitely would recommend it.

    Alison – Henry’s owner

  • Full confidence in the skills, equipment and expertise of the whole team. Assured by the staffing levels to respond to unplanned events during procedures and recovery. Across the team, the ability to explain and advise.

    Graham – Winston’s owner

  • The team have been so helpful in looking after Cuin and ourselves after what turned out to be a traumatic experience. We can't thank them enough and would definitely recommend their services.

    Cuin’s Owners

  • Expertise, kindness, empathy, time spent explaining incredibly difficult situations. Efficiency.

    Pet Owner

  • I really felt like me and my dog Mollie were being looked after as soon as we walked through the door. Friendly faces on reception and Jan the consultant was very thorough, friendly and I felt Mollie was in very good hands.

    C. Waterhouse, Pet Owner

  • Very nice waiting area where thought has been given to the layout for having multiple pets in at the same time. Friendly and welcoming staff. Very thorough and professional vets.

    Pet Owner

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