• RCVS Accreditation

At Kentdale Referrals we are regularly inspected by the Royal Veterinary College (RCVS) and we are proud to have been awarded the RCVS Practice Standards Hospital accreditation.

What is the RCVS Practice Standards Scheme?

Small Animal Hospital logoThe RCVS Practice Standards Scheme (PSS) is a voluntary initiative run by the Royal College of Veterinary Surgeons to accredit Veterinary practices in the UK. Through setting standards and carrying out regular assessments, the PSS aims to promote and maintain the highest standards of Veterinary care.

To become accredited, we volunteer for rigorous assessment every four years and have met a range of minimum standards.

Among other things, we:

  • Have arrangements in place for 24-hour emergency cover for patients on site
  • Have appropriately trained staff for all work undertaken
  • Comply with minimum standards of cleanliness and hygiene
  • Make clients aware of our arrangements for checking and monitoring patients kept in overnight
  • Ensure clients are given estimates of costs of treatments and consent to procedures undertaken
  • Provide are a range of diagnostic imaging modalities available to reach a rapid and accurate diagnosis to help ensure the optimal treatment is selected allowing better patient outcomes.
  • Have an effective policy for communication with clients.

We are also subject to spot-checks between assessments. The PSS assessors talk to all team members, including the Vets, Nurses, and support staff, to make sure procedures are being followed and the whole team is working together to achieve the highest possible level of Veterinary care for our patients, clients and referring Vets.

  • There’s never a problem speaking to your lovely receptionists to book an appointment; my little girl would not be with us now without Jan, her surgeon and the brilliant nurses that looked after her.

    Stephen – Nancy’s owner

  • If I could give a higher score, I would! This being our second referral, it has felt like coming home, and to feel that when we arrive with major trauma to our dog is wonderful. Immediately we were in smiley, reassuring, safe arms again, and our crisis rapidly disappeared. The immediate welcome from the reception staff to Kirstie, amazing Joe and even the reassuring and friendly night nursing staff all let us know our precious boy was in very safe hands. Can't speak highly enough - and this is a consistent standard.

    Ani – Floyd’s owner

  • Great communication between myself and the staff was kept updated, and they took great care of my dog! The operation went perfectly, and the scar has healed nicely, considering its place! Gave simple and easy-to-follow after-care steps!

    Kim – Bella’s owner

  • Felt my dog was safe with you, and treatment would be done with his best interests coming first. Follow-up physio with Genie and now Emma were excellent. Friendly staff.

  • I cannot say how amazing Kentdale is; your exceptional service and kindness. Thank you.

    Victoria – Lulu’s owner

  • All the staff go out of their way to be helpful. Nothing is too much trouble, and no question is considered stupid or a waste of time. They treat my dog, Riley, with respect and kindness and me the same. I can’t thank them enough for their help on what has been a rough road for Riley and us.

    Pat – Riley’s owner

  • Excellent doggy care. Nothing too much trouble, and the team all look happy in their jobs. Simon was great with us, and Henry kept us informed and gave clear explanations. Definitely would recommend it.

    Alison – Henry’s owner

  • Full confidence in the skills, equipment and expertise of the whole team. Assured by the staffing levels to respond to unplanned events during procedures and recovery. Across the team, the ability to explain and advise.

    Graham – Winston’s owner

View all client testimonials
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