• Cat Friendly Clinic: Silver Level

Welcome to our Silver Level Cat Friendly Clinic

ISFM 1

Through our commitment to the excellent care of cats and their owners, Kentdale Referrals has been accredited by International Care Care (iCatCare) as a Cat Friendly Clinic at the Silver Level.

At Kentdale we understand that cats are not just small dogs! Cats not only have a different range of diseases to those of their canine cousins, but they also have different temperaments that should be handled and treated in a different way.

Bringing your cat to the Vet can be stressful for you and for your cat. Here at Kentdale Referrals we do all we can to minimise the difficulties that cats and their owners may encounter when they come to see us. Our staff are trained to be aware of the needs of cats and their owners, and we have put in place feline-friendly facilities as well as ways of working, to make your visit as stress-free as possible.

Our Cat Friendly Staff

  • Knowledgeable Vets, Nurses and Clinical Support staff who are aware of the different needs of cats
  • Cat-friendly receptionists, offering advice on reducing stress during travel and for your visit
  • Caring, empathetic handling of feline patients
  • Feline patients handled in a quiet, stress-free environment, away from dogs
  • Veterinary and Nursing staff providing care for our feline in-patients 24 hours a day, 356 days a year.

Our Cat Friendly Facilities

  • A spacious, quiet, off-street car park for stress-free transfer to the reception area
  • A warm welcome at reception, with the option of a privacy cover for your cat’s basket
  • A separate cat waiting area, allowing your cat to relax in their basket, out of sight of other animals
  • Cat weighing scales
  • A fully appointed cat ward equipped with:
    - a layout that prevents sight of other cats
    - igloos for privacy and to provide a higher viewpoint
    - comfortable, cosy bedding
    - a variety of types of cat litter
    - cat-friendly toys
    - privacy covers for kennel doors, if needed
  • Isolation ward fully for hospitalisation of infectious cases
  • A quiet examination room for individual, private assessment of in-patients
  • State-of-the-art diagnostic and surgical facilities catering for the smaller anatomy and physiology of cats.

Meet our Cat Friendly Advocates:

 

emily mchugh

Emily McHugh

Patient Care Assistant

Emily joined us at Kentdale in June 2021, after a job change from hospitality. Within the practice she is interested in post-operative care and diagnostic imaging, particularly CT and X-rays.

Outside of work she is a photographer, having studied this at university, an avid crafter and antiquer. She has a rescue cat called Simon, who is always up to mischief in the house!

 

Lauren Robinson Kentdale Vets

 

Lauren Robinson

Patient Care Assistant

Lauren previously studied Animal Management and progressed onto a conservation course; she aims to become a veterinary nurse in the future.

Lauren loves spending time with the animals before and after their surgeries and building relationships with them.

Out of work, Lauren enjoys spending time with her friends and family, going for walks with her dog Freddie, paddle boarding, kayaking and wild swimming! She also enjoys doing different DIY and artsy activities.

 

Beth Backhouse at Kentdale Referrals 

Beth Backhouse

Student Veterinary Nurse

Beth first joined Kentdale in 2019 as a part of her university placement. Since then, she has continued studying for her Veterinary Nursing BSc (Hons) degree at Edinburgh and has recently been offered a student role in our team.

Beth’s main areas of interest include in-patient care and anaesthesia.

Outside of work, Beth spends her time ticking off the famous Wainwright mountains with her border collie Freddie and spending time with family and friends

Testimonials
  • There’s never a problem speaking to your lovely receptionists to book an appointment; my little girl would not be with us now without Jan, her surgeon and the brilliant nurses that looked after her.

    Stephen – Nancy’s owner

  • If I could give a higher score, I would! This being our second referral, it has felt like coming home, and to feel that when we arrive with major trauma to our dog is wonderful. Immediately we were in smiley, reassuring, safe arms again, and our crisis rapidly disappeared. The immediate welcome from the reception staff to Kirstie, amazing Joe and even the reassuring and friendly night nursing staff all let us know our precious boy was in very safe hands. Can't speak highly enough - and this is a consistent standard.

    Ani – Floyd’s owner

  • Great communication between myself and the staff was kept updated, and they took great care of my dog! The operation went perfectly, and the scar has healed nicely, considering its place! Gave simple and easy-to-follow after-care steps!

    Kim – Bella’s owner

  • Felt my dog was safe with you, and treatment would be done with his best interests coming first. Follow-up physio with Genie and now Emma were excellent. Friendly staff.

  • I cannot say how amazing Kentdale is; your exceptional service and kindness. Thank you.

    Victoria – Lulu’s owner

  • All the staff go out of their way to be helpful. Nothing is too much trouble, and no question is considered stupid or a waste of time. They treat my dog, Riley, with respect and kindness and me the same. I can’t thank them enough for their help on what has been a rough road for Riley and us.

    Pat – Riley’s owner

  • Excellent doggy care. Nothing too much trouble, and the team all look happy in their jobs. Simon was great with us, and Henry kept us informed and gave clear explanations. Definitely would recommend it.

    Alison – Henry’s owner

  • Full confidence in the skills, equipment and expertise of the whole team. Assured by the staffing levels to respond to unplanned events during procedures and recovery. Across the team, the ability to explain and advise.

    Graham – Winston’s owner

View all client testimonials
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