• Kentdale Referrals helping patients during lockdown
  • Kentdale Referrals helping patients during lockdown
  • Kentdale Referrals helping patients during lockdown

    We are one of the UK’s leading Specialist Orthopaedic, Spinal and Soft Tissue small animal referral centres.

 

Being put into lockdown for client and staff safety provided the ideal opportunity to adapt services and find new ways to continue treating our patients, while abiding by the government restrictions. The below example of how we maintained Riley's rehabilitative goals remotely is a great demonstration of how we at Kentdale Referrals were able to help our patients during lockdown.

 

Riley's Profile

  • 6-year-old male Doberman.
  • In December 2019, he presented with diagnosed left hip dysplasia and Osteoarthritis and undiagnosed right hind lameness.
  • He was diagnosed with cranial cruciate ligament (CCL) disease in both stifles, with joint effusion and a significant CCL rupture in his right stifle.
  • In January 2020, a TPLO was performed in his right stifle with successful results.
  • In February, he presented with sudden left hind lameness. After diagnosing left CCL rupture and joint effusion, a TPLO was performed in his left stifle.

 

 

In his first physiotherapy session, Riley presented with significant muscle wastage and weakness in both back legs. Consequentially, he had developed several  compensatory adjustments in his posture and in how he moved. From a postural perspective, he adopted a wide behind stance and offloaded both hindlimbs in a stand, shifting his weight forward. Dynamically, he was unstable during walking with short hindlimb strides and reduced joint flexion. He stepped with an outwardly placed stride in both back legs, with his tail held high and to the left. Upon palpation, he had significant muscle wastage in his bottom and inner and outer thigh muscle groups in both back legs. Additionally, he also had compensatory spasm in the top of his neck and in both shoulder muscles.

 

Riley’s rehabilitative goals include:

  • Reduce compensatory pain in his neck, shoulder and triceps muscles on both sides.
  • Strengthen his spinal and abdominal core musculature as well as his inner and outer thigh muscle groups in both back legs.
  • Improve his hip and knee range of motion and re-educate his gait pattern in both back legs

 

Lockdown did not hinder achieving these goals. We are now using video physiotherapy consultations where applicable. These enabled Genie, one of our Veterinary Physiotherapists, to remotely re-assess Riley and successfully adapt his home treatment plan accordingly. This allowed us to consistently develop his progress and performance at a safe rate from the comfort of his home.

 

Before remote video consultations, Genie asked Riley’s owners to send videos of him walking on the lead, with specific instructions to comply with the requirements of a dynamic assessment. The videos prove to be useful, particularly when clients have poor WiFi connections (which lead to moments of pixelated screen quality during consultations), and act as a wonderful comparison tool. In this instance, it helped us gauge Riley’s progress or identify any deterioration in his movement.  

During the video consult, Genie examined Riley's free moving gait and motion. She guided his owners through performing selected checks to determine his progress, which were needed to amend his rehabilitative exercises. As a team, they were able to be creative by safely using household items to establish a physio gym at home for his exercise progression. After the video consult, Genie customised Riley’s home treatment plan based on the findings and discussions within the video consultation and emailed it to Riley’s owners. The plan was made up of a variety of manual therapies and rehabilitative exercises specifically aimed at achieving Riley’s rehabilitative goals. 

Riley is now progressing well with his owner’s hard work and continued support from Genie. 

For further information on how we can support you and your pet with remote physiotherapy consultations, once referred by your primary veterinarian, please contact us.

 

Testimonials
  • There’s never a problem speaking to our lovely receptionists at Kentdale Vets to book an appointment; my little girl would not be with us now without Jan, her surgeon and the brilliant nurses that looked after her.

    Stephen – Nancy’s owner

  • If I could give a higher score, I would! This being our second referral, it has felt like coming home, and to feel that when we arrive with major trauma to our dog is wonderful. Immediately we were in smiley, reassuring, safe arms again, and our crisis rapidly disappeared. The immediate welcome from the reception staff to Kirstie, amazing Joe and even the reassuring and friendly night nursing staff all let us know our precious boy was in very safe hands. Can't speak highly enough - and this is a consistent standard.

    Ani – Floyd’s owner

  • Great communication between myself and the staff was kept updated, and they took great care of my dog! The operation went perfectly, and the scar has healed nicely, considering its place! Gave simple and easy-to-follow after-care steps!

    Kim – Bella’s owner

  • Felt my dog was safe with you, and treatment would be done with his best interests coming first. Follow-up physio with Genie and now Emma were excellent. Friendly staff.

  • I cannot say how amazing Kentdale is; your exceptional service and kindness. Thank you.

    Victoria – Lulu’s owner

  • All the staff go out of their way to be helpful. Nothing is too much trouble, and no question is considered stupid or a waste of time. They treat my dog, Riley, with respect and kindness and me the same. I can’t thank them enough for their help on what has been a rough road for Riley and us.

    Pat – Riley’s owner

  • Excellent doggy care. Nothing too much trouble, and the team all look happy in their jobs. Simon was great with us, and Henry kept us informed and gave clear explanations. Definitely would recommend it.

    Alison – Henry’s owner

  • Full confidence in the skills, equipment and expertise of the whole team. Assured by the staffing levels to respond to unplanned events during procedures and recovery. Across the team, the ability to explain and advise.

    Graham – Winston’s owner

  • The team have been so helpful in looking after Cuin and ourselves after what turned out to be a traumatic experience. We can't thank them enough and would definitely recommend their services.

    Cuin’s Owners

  • Expertise, kindness, empathy, time spent explaining incredibly difficult situations. Efficiency.

    Pet Owner

  • I really felt like me and my dog Mollie were being looked after as soon as we walked through the door. Friendly faces on reception and Jan the consultant was very thorough, friendly and I felt Mollie was in very good hands.

    C. Waterhouse, Pet Owner

  • Very nice waiting area where thought has been given to the layout for having multiple pets in at the same time. Friendly and welcoming staff. Very thorough and professional vets.

    Pet Owner

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