Information for Vets
Please think of our practice as being an extension of your clinic. We aim to support you and your clients where orthopaedic or spinal problems are being encountered. Graham Hayes is happy to take selected soft tissue cases - please contact him if you wish to discuss a case. We are happy to give advice by telephone without obligation to refer.
We offer an emergency service 365 days per year and are happy to discuss cases over the weekend should you wish. We prefer to be contacted over the weekend to discuss cases that you may wish us to see on Monday.
If you feel a case needs to be referred urgently, please telephone the surgery on 015395 67241 and tell us that you consider the case to be urgent. Wherever possible we will try to make sure that you can speak to a Veterinary Surgeon directly if immediate advice is needed. After hours please follow the instructions on the answering service.
Please contact us by telephone if you wish to discuss the case before arranging a referral. If you feel the case is routine, please fill out a referral submission form and fax it back, with a copy of the clinical history on 0845 862 8612.
We do not need a specific referral letter unless you wish to produce one.
Any radiographs/scan images may be sent with the owner, by post or by email before the consultation. We are happy to either contact the owner directly once we have recieved your instructions or for the client to contact us to arrange an appointment. More and more practices are submitting digital images by email. Often jpeg images are easier to send, however the compression of the image can reduce the diagnostic value and are more difficult to manipulate. For this reason we prefer DICOM format images wherever possible. Large files may be saved in a zip file and uploaded to our dropbox account at:
Soft tissue services
A wide range of specialist soft-tissue procedures can be performed. Please contact Graham to discuss your case prior to referral.
Head and neck surgeries including brachycephalic airway surgery, laryngeal tieback, oral tumour removal, total ear canal ablation and pharyngeal stick injuries.
Skin reconstruction for wound management and oncological resection.
Hernia repair including abdominal, diaphragmatic and perineal hernia.
Abdominal and thoracic procedures.
Whilst the majority of cases that we scan (CT and MRI) are seen through our orthopaedic clinic, we are happy to discuss imaging for non-orthopaedic reasons. Examples include the investigation of brain, nasal and middle ear disease, screening for metastatic disease and the investigation of abdominal and thoracic masses. The detail that can be seen is truly amazing in some cases. Typically all non orthopaedic scans are submitted for interpretation by a Diplomate in Veterinary Diagnostic Imaging. Please contact us in advance to discuss your requirements.
A transverse section through a dogs abdomen taken using contrast enhanced CT. This shows a splenic mass. Note the marked contrast uptake by both kidneys and the contrast within the proximal
We are happy to give advice on clinical case management, surgical or radiographic techniques and really anything else connected with orthopaedics. If we dont know then we will try to find out. Even if you are bored and just fancy a chat feel free to give us a call on 015395 67241.
In many cases it is helpful for us to assess radiographs. These may be submitted in person, by post or by email to firstname.lastname@example.org . We make no charge for verbal radiographic reports, however if a written report is needed then a charge will be made to the referring practice. We greatly appreciate any submitted radiographs being labelled with the owners surname and animals name. It also helps if a clinical history including the age, breed and duration of clinical signs can be included. Normally a print-out of the clinical history with the name of the vet in charge of the case is fine and or completed the xray submission form. Whilst we are happy to assess any image, please bear in mind that in some cases photographing film x rays can reduce the diagnostic value of the images.
More and more practices are submitting digital images by email. Often jpeg images are easier to send, however the compression of the image can reduce the diagnostic value and are more difficult to manipulate. For this reason we prefer DICOM format images wherever possible. Large files may be saved in a zip file and uploaded to our dropbox account at:
We are lucky to work closely with Donna Griffiths who is one of the very few ACPAT registered physiotherapists working in the area. Donna usually runs a clinic at Kentdale every Thursday morning and is happy to accept cases for physiotherapy. Please contact reception for further details.
Direct Insurance Claims
Our general policy is that all accounts are settled at the time when the animals go home. However, we are happy to process direct insurance claims in certain circumstances where clients have valid insurance policies (with reputable insurance companies), subject to pre-authorisation of the claim being obtained. If a client requires a direct claim it is imperative that this is discussed as soon as possible and certainly before treatment has been performed. Where we provisionally agree to claim direct, the client needs to bring their current insurance documents, payment to the amount of their excess and a completed claim form with them. An administration charge may be made for direct claims that is not normally claimable. It is often helpful for the policyholder to have contacted their insurance company to give permission for us to discuss the terms of their policy.
If you have any queries regarding insurance matters, please contact the surgery.
Referring Vets or nurses of referring practices are welcome to follow cases or see practice and observe surgery. Obviously we can only cope with a limited number in theatre so a first come, first served rule applies!