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  • Video Consultation Service

Our Video Consultation Service allows our veterinary team to assist clients when we’re not able to provide care and treatment in the surgery.  This is particularly important during the current COVID-19 situation.

Using a technology platform called Microsoft Teams, our clinicians can give advice, help monitor and update treatment for pets already under our care. In certain circumstances, we will aim to provide veterinary attention to new cases, where no other more suitable arrangements can be made.

How does it work?

  1. Please call the practice on 015395 67241. Our receptionist will take some information and decide what is the best way to manage your request.
  2. A further telephone triage appointment may be required in order to determine if a video consultation is appropriate.
  3. For a video consultation, we will arrange a time and send an email to confirm the details, the cost for the appointment (which are the same as a standard consultation) and our privacy policy.
  4. Client will need to email back to the practice and confirm they are happy to progress with the consultation.
  5. Once this has been confirmed, the practice will email back with the time of the appointment and the link to follow for the video consultation.
  6. The appointment will then take place as planned as a video consultation.

Following professional guidance from the Royal College of Veterinary Surgeons (RCVS)

To offer this service we have engaged with the RCVS on the current Medicines Act. In the circumstances of the coronavirus outbreak, some relaxation of these rules is permissible, such as when an owner must remain isolated at home or where treating a pet in practice is not practical and no reasonable alternative is available. Under these circumstances a video consultation can be appropriate.


Video Consultation Service terms and conditions

  1. Our vets will be able to give general advice, help monitor and update treatment for pets already under our care. We will also aim to provide veterinary attention to new cases where no other more suitable arrangements can reasonably be made. Depending on the individual circumstance of any request – the final decision to conduct a video consultation will be made by the practice.
  2. The Video Consultation Service can only be booked once our veterinary team agree it is appropriate to do so. In the first instance you must call the practice, where the options available will be discussed with you. Any agreed video consultation must be pre-booked and is subject to availability.
  3. Fees will be charged in line with our standard consultation fee. Payment will be taken prior to the video consultation appointment with receipts sent via email or post. Payment for any further treatments or medication will be taken after the consultation. You will need to call the practice to agree how medication can be obtained (if posted, an additional delivery charge will apply – depending on the delivery service requested).
  4. The video consultation will take place using the technology platform Microsoft Teams. The Microsoft Teams app must be downloaded and installed prior to the consultation. Please note that use of the app is subject to your agreement to Microsoft’s terms and conditions. This app is currently free of charge (as of 23.03.20) – however please consult your app provider for the costs at the time of download. You will be responsible for all costs charged by your network provider relating to the use of this service.

Use of this Video Consultation Service will be subject to our privacy policy which can be found at https://www.mars.com/privacy-policy-us

Testimonials
  • We appreciate the clear explanation of what you did in surgery and what aftercare we had to do. We went away feeling completely supported.

    Rubi's Mum and Dad

  • Hello, we had our annual review with Simon today and I would just like to say another big Thank you for transforming our beautiful Buz's life. It’s just lovely to see him so happy, pain free and a typical blooming obsessive mad collie!!! His keeping us fit... can I give him back!!! Anyway, we’re only too glad to give you a testimonial for your new website.

    Our dog Buz had severe hip dysplasia, he was referred to Kentdale over 2 years ago and basicaly they have been our saviour!! He was in so much pain, he couldn’t walk far, he didn’t play and was a very sad “lazy” collie. We had a traumatic 18months ending up with 3 hip replacements. However after all of this we have had an amazing transformation, he is pain free, fun loving collie who is just now having his puppyhood! He has gone from one young dog on a serious amount of pain relief to none. He runs and bounds forever! We have been so grateful to the vets and staff to the care, treatment and support they have not only provided to our Buz but also to us! I call Simon our very own “Supervet” but the whole practise is outstanding. Buz is now like the bionic dog. I really thought when he dislocated his 2nd hip it was the end of the line, but no we were reassured something can be done to help make his life pain free. We just had to trust them. We did and we are forever grateful.

    Deb & Tom Nicholson

  • It is now 18 months since our first visit to Kentdale Vets where our dog was referred due to his lameness. We have found all the staff we have dealt with at the practice during this period to be extremely caring and helpful – the vets, physiotherapist, nurses and administrators. They really care about the outcomes for your pet and spend a lot of time explaining both the problems and any proposed treatment to owners. They understand just how stressful it is for owners as well as the animals and how crucial good communication is.

    Our dog was initially treated by Graham who carried out an arthroscopy and ulnar osteotomy after diagnosing elbow dysplasia. Graham performed this procedure immediately after undertaking a new scan as the scan provided by our general vets wasn’t fit for purpose and Graham wanted to save our dog the trauma of an additional anaesthetic. The procedure went well and after a few weeks we then progressed to physiotherapy and hydrotherapy with Donna who is highly qualified in this area Although our dog was better for a few months his condition worsened about a year ago. We returned to Graham who then referred us to Simon, the specialist within the practice for the Arthrex Cue procedure. This is a more invasive and complex procedure involving implants which reduce bone rubbing against bone within the elbow joint.

    Simon was reluctant to do this procedure initially as it is so invasive, and he didn’t feel our dog was bad enough to warrant it at that stage. We were reassured by their approach which has been about what is in the pet’s best interest rather than that of the practice. Simon was also keen to ensure that there weren’t any contributory shoulder problems too, so our dog underwent diagnostic procedures there.

    Further deterioration resulted in our dog undergoing the Arthrex Cue procedure six weeks ago. We met Louise for the first time at his admission for this procedure. She took great care to understand what makes our dog tick so that they could minimise his anxiety whilst there. Our dog was there for four nights, which was twice as long as his previous longest stay and seemed like an eternity for us. However, we were given regular updates during the period and it was obvious that they were taking great care of him and making the effort to engage with him even though he didn’t want to be there. Our x-ray today has confirmed that our dog is making good progress.
    We highly rate this little practice which has a great team who go the extra mile. Having confidence in them has made this difficult period easier for us.

    It takes us an hour to travel there but we consider this a small price to pay for such good care.

    Heskey

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