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  • Cat Friendly Clinic: Silver Level

Welcome to our Silver Level Cat Friendly Clinic

ISFM 1

Through our commitment to the excellent care of cats and their owners, Kentdale Referrals has been accredited by International Care Care (iCatCare) as a Cat Friendly Clinic at the Silver Level.

At Kentdale we understand that cats are not just small dogs! Cats not only have a different range of diseases to those of their canine cousins, but they also have different temperaments that should be handled and treated in a different way.

Bringing your cat to the Vet can be stressful for you and for your cat. Here at Kentdale Referrals we do all we can to minimise the difficulties that cats and their owners may encounter when they come to see us. Our staff are trained to be aware of the needs of cats and their owners, and we have put in place feline-friendly facilities as well as ways of working, to make your visit as stress-free as possible.

Our Cat Friendly Staff

  • Knowledgeable Vets, Nurses and Clinical Support staff who are aware of the different needs of cats
  • Cat-friendly receptionists, offering advice on reducing stress during travel and for your visit
  • Caring, empathetic handling of feline patients
  • Feline patients handled in a quiet, stress-free environment, away from dogs
  • Veterinary and Nursing staff providing care for our feline in-patients 24 hours a day, 356 days a year.

Our Cat Friendly Facilities

  • A spacious, quiet, off-street car park for stress-free transfer to the reception area
  • A warm welcome at reception, with the option of a privacy cover for your cat’s basket
  • A separate cat waiting area, allowing your cat to relax in their basket, out of sight of other animals
  • Cat weighing scales
  • A fully appointed cat ward equipped with:
    - a layout that prevents sight of other cats
    - igloos for privacy and to provide a higher viewpoint
    - comfortable, cosy bedding
    - a variety of types of cat litter
    - cat-friendly toys
    - privacy covers for kennel doors, if needed
  • Isolation ward fully for hospitalisation of infectious cases
  • A quiet examination room for individual, private assessment of in-patients
  • State-of-the-art diagnostic and surgical facilities catering for the smaller anatomy and physiology of cats.

Meet our Cat Friendly Advocates:

Sammie Dent SVNSammie Dent, Registered Veterinary Nurse

Sammie joined our team at Kentdale in 2017 as an Animal Care Assistant having always wanted to work with animals.

Having progressed to become a Student Veterinary Nurse Sammie has gone on to qualify as Registered Veterinary Nurse in January 2021.

Sammie has a horse and two kittens who like to take up a lot of her time.

As a cat lover, Sammie is thrilled to be a Cat Friendly Advocate for the Hospital and is looking forward to ensuring all those beautiful felines receive the highest standard of care for their individual needs.

 

 

Testimonials
  • We appreciate the clear explanation of what you did in surgery and what aftercare we had to do. We went away feeling completely supported.

    Rubi's Mum and Dad

  • Hello, we had our annual review with Simon today and I would just like to say another big Thank you for transforming our beautiful Buz's life. It’s just lovely to see him so happy, pain free and a typical blooming obsessive mad collie!!! His keeping us fit... can I give him back!!! Anyway, we’re only too glad to give you a testimonial for your new website.

    Our dog Buz had severe hip dysplasia, he was referred to Kentdale over 2 years ago and basicaly they have been our saviour!! He was in so much pain, he couldn’t walk far, he didn’t play and was a very sad “lazy” collie. We had a traumatic 18months ending up with 3 hip replacements. However after all of this we have had an amazing transformation, he is pain free, fun loving collie who is just now having his puppyhood! He has gone from one young dog on a serious amount of pain relief to none. He runs and bounds forever! We have been so grateful to the vets and staff to the care, treatment and support they have not only provided to our Buz but also to us! I call Simon our very own “Supervet” but the whole practise is outstanding. Buz is now like the bionic dog. I really thought when he dislocated his 2nd hip it was the end of the line, but no we were reassured something can be done to help make his life pain free. We just had to trust them. We did and we are forever grateful.

    Deb & Tom Nicholson

  • It is now 18 months since our first visit to Kentdale Vets where our dog was referred due to his lameness. We have found all the staff we have dealt with at the practice during this period to be extremely caring and helpful – the vets, physiotherapist, nurses and administrators. They really care about the outcomes for your pet and spend a lot of time explaining both the problems and any proposed treatment to owners. They understand just how stressful it is for owners as well as the animals and how crucial good communication is.

    Our dog was initially treated by Graham who carried out an arthroscopy and ulnar osteotomy after diagnosing elbow dysplasia. Graham performed this procedure immediately after undertaking a new scan as the scan provided by our general vets wasn’t fit for purpose and Graham wanted to save our dog the trauma of an additional anaesthetic. The procedure went well and after a few weeks we then progressed to physiotherapy and hydrotherapy with Donna who is highly qualified in this area Although our dog was better for a few months his condition worsened about a year ago. We returned to Graham who then referred us to Simon, the specialist within the practice for the Arthrex Cue procedure. This is a more invasive and complex procedure involving implants which reduce bone rubbing against bone within the elbow joint.

    Simon was reluctant to do this procedure initially as it is so invasive, and he didn’t feel our dog was bad enough to warrant it at that stage. We were reassured by their approach which has been about what is in the pet’s best interest rather than that of the practice. Simon was also keen to ensure that there weren’t any contributory shoulder problems too, so our dog underwent diagnostic procedures there.

    Further deterioration resulted in our dog undergoing the Arthrex Cue procedure six weeks ago. We met Louise for the first time at his admission for this procedure. She took great care to understand what makes our dog tick so that they could minimise his anxiety whilst there. Our dog was there for four nights, which was twice as long as his previous longest stay and seemed like an eternity for us. However, we were given regular updates during the period and it was obvious that they were taking great care of him and making the effort to engage with him even though he didn’t want to be there. Our x-ray today has confirmed that our dog is making good progress.
    We highly rate this little practice which has a great team who go the extra mile. Having confidence in them has made this difficult period easier for us.

    It takes us an hour to travel there but we consider this a small price to pay for such good care.

    Heskey

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